Refund and Return Policy for Satellite Music in Cars
At Satellite Music in Cars, we want to ensure your satisfaction with every purchase. This Refund and Return Policy outlines our guidelines for returning products, obtaining refunds, and the conditions under which they are processed.
1. Returns
We offer a 30-day return policy on all eligible products. If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of the delivery date, provided the following conditions are met:
- Condition of Items: The product must be in its original packaging, unused, and in the same condition that you received it.
- Proof of Purchase: A receipt or proof of purchase is required to process any return.
To initiate a return, please contact our customer support team at support@satellitemusicincars.com for return instructions.
2. Non-Returnable Items
Some items are exempt from being returned. These include:
- Radio Subscriptions: Once a subscription service is activated, it is non-refundable.
- Opened Software: Any software or digital products that have been opened or used cannot be returned.
- Gift Cards: Gift card purchases are final and cannot be returned or refunded.
3. Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., for items not in their original condition, damaged, or missing parts for reasons not due to our error).
4. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@satellitemusicincars.com.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at support@satellitemusicincars.com. Once approved, we will provide the necessary instructions.
6. Shipping Returns
To return your product, please mail it to our office address.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
For exchanges or returns involving defective products, we may cover return shipping costs.
7. Contact Us
If you have any questions about this Refund and Return Policy, feel free to reach out to us at: